FAQ

Once you've placed your order we may not be able to amend your order. In the unlikely event, you need to change something, please email us as soon as possible. We may be able to assist you with your change but we can't guarantee we'll be able to. It is your responsibility to ensure your order is correct, this includes but not limited to: The item or size Delivery/billing address The items in your order Shipping method If you enter the incorrect address at checkout, we can NOT be held accountable if the order goes missing. We are not liable to refund/replace this order.

In the unlikely event you're missing an item from your order, please contact us immediately with the following information to ensure we can get your query resolved quickly. Your order number The name of the item you didn't receive Please note that all orders are double scanned, one from the pick face and another into your parcel.

In the unlikely event, you've received the wrong item in your order, please contact us immediately with the following information to ensure we can get your query resolved quickly. Your order number The name of the item you didn't receive The name of the item you received A clear photograph of the incorrect item Please note that all orders are double scanned, one from the pick face and another into your parcel so we will be able to see exactly what's in your parcel.